Frequently Asked Questions

Each Table Chat account supports one restaurant location. If you operate multiple restaurants, no problem, please contact Sivousplate through the contact us portal and we will assist in account establishment and table NFC arrangement across your entire organization.

There's no limit to the number of staff members you can add to your restaurant account. You can add unlimited servers, managers, and other staff members who need access to the Table Chat messaging system.

Implementation is simple: 1) Complete your signup and payment through our secure Stripe process, 2) Receive your Table Chat NFC tags and tablet, 3) Assign NFC tags to your tables and start receiving messages to your tablet immediately. The entire process typically takes approximately one week from signup to full operation.

You can cancel your subscription at any time through your restaurant management console or by contacting our support team through the contact us portal. There are no cancellation fees or penalties - simply cancel and your service will continue until the end of your current billing period.

We do not offer refunds: when you cancel your subscription, you can continue using the service until it renews the following month, after which your account will be automatically closed.

Table Chat is designed to be simple and intuitive. Your staff only need a quick walkthrough of the Ticket Console tablet. When a guest sends a request, it appears on the console with their table number. Staff simply tap a ticket to confirm it's being handled and swipe to clear it once complete. Most teams are comfortable using it within minutes.

Table Chat NFC cards are designed to be durable and long-lasting. However, if one gets damaged or destroyed, simply contact our support team to order a replacement.

Table Chat uses NFC (Near Field Communication) technology that's built into modern smartphones. Customers simply tap their phone on the Table Chat card at their table, and it opens a web-based messaging interface in their browser - no app download required. It works with both iPhone and Android devices.

Yes! Through your manager console, you can customize various settings including message routing, table assignments, and specials messaging. You can also upload your restaurant's logo and branding to personalize the customer experience.

Our support team is available to help with any technical issues or questions. Contact us through your management console and we'll respond promptly. We also provide setup assistance and ongoing support to ensure your Table Chat system runs smoothly.

All messages are encrypted in transit and temporarily stored in the google cloud. We follow industry-standard security practices to protect your staff's information and your customers' messages. No personal or identifying data is collected from your guests during a chat session and each is identified only as Guest. Server and Manager personal information is always withheld during each chat session. Chat messages are visible to all guests, servers and restaurant managers who have viewed the table group chat session during the guests' restaurant visit. All session chat information is deleted every 24 hours. Session logs are stored up to 30 days for machine language training and guest response improvement.

Yes, but currently this is in ongoing development and not yet in beta testing or production. Stay tuned.