Frequently Asked Questions

Each TableChat account supports one restaurant location. If you operate multiple restaurants, no problem, please contact Sivousplate through the contact us portal and we will assist in account establishment and table NFC arrangement across your entire organization.

There's no limit to the number of staff members you can add to your restaurant account. You can add unlimited servers, managers, and other staff members who need access to the TableChat messaging system.

Implementation is simple: 1) Complete your signup and payment through our secure Stripe process, 2) Receive your TableChat NFC tags and tablets, 3) Place preassigned NFC tags to tables and start receiving messages to your tablet immediately. The entire process typically takes approximately one week from signup to full operation.

TableChat subscriptions are provided on an annual contract basis. This commitment ensures we can deliver consistent service, support, and ongoing improvements to help your restaurant succeed. For questions about your specific contract terms, please contact our support team through the contact us portal.

TableChat is designed to be simple and intuitive. Your staff only need a quick walkthrough of the Ticket Console tablet. When a guest sends a request, it appears on the console with their table number. Staff simply tap a ticket to confirm it's being handled and swipe to clear it once complete. Most teams are comfortable using it within minutes.

TableChat NFC cards are designed to be durable and long-lasting. However, if one gets damaged or destroyed, simply contact our support team to order a replacement.

TableChat uses NFC (Near Field Communication) technology that's built into modern smartphones. Customers simply tap their phone on the TableChat card at their table, and it opens a web-based messaging interface in their browser - no app download required. It works with both iPhone and Android devices.

Yes! All restaurant chats are branded with your restaurant name and logo, creating a consistent, professional, and personalized experience for your guests.

Our system is designed to be simple to set up and easy to use, so support needs are typically minimal. That said, if you ever need help or have questions, our support team is just an email away at support@sivousplate.com. We're happy to assist with setup and provide ongoing support to keep your TableChat system running smoothly.

Messages are securely transmitted and processed through our system and displayed only on the restaurant's designated service tablet. No personal or identifying information is collected from guests, and chats are labeled simply as "Guest."

Yes. Each location receives a daily operational report detailing all TableChat guest requests and responses from the past 24 hours, emailed to management.